Refund Policy

At Luma, we want you to love everything you receive. If you’re not completely satisfied, we’re here to help.
 

Returns
We accept returns within 7 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging.
 

Non-Returnable Items
For hygiene reasons, certain beauty products may not be eligible for return. Please check product descriptions for details.
 

Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method.
 

Exchanges
We only replace items if they are defective or damaged. If you receive a damaged item, please contact us within 48 hours of delivery.
 

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
 

Late or Missing Refunds
If you haven’t received your refund yet, please check with your bank or payment provider, as processing times may vary.
 

If you have any questions or concerns, feel free to reach out—we’re always here to help.