Shipping Policy

At Luma, we’re committed to getting your order to you as quickly and smoothly as possible.
 

Processing Time
All orders are processed within 1–3 business days. Once your order is processed, it will be shipped out promptly.
 

Shipping Time
Shipping times may vary depending on your location. Most orders arrive within 5–10 business days after shipment.
 

Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package.
 

Shipping Delays
Please note that delays may occur due to high demand, holidays, or carrier issues. We appreciate your patience and understanding.
 

Incorrect Address
Please make sure your shipping information is correct at checkout. Luma is not responsible for orders shipped to incorrect addresses provided by the customer.
 

Lost or Stolen Packages
Luma is not responsible for lost or stolen packages once they are marked as delivered. If you experience any issues, please contact your local carrier.
 

If you have any questions about your order, feel free to reach out—we’re always here to help.